Service Features
Project Responsibility System
Project manager vertical to the end, achieve end-to-end project operation and maintenance, customers enjoy customized services
Regional Responsibility System
The regional manager runs horizontally to the side, realizing the quick response around him, and the customer experiences the comprehensive and thoughtful service
Service Process
A proposed
Workshop Layout
Installation and Debugging
Equipment Training
The Lifelong Maintenance
Equipment Modification
Equipment Upgrades
Accessories Sales Service
Pre - Sale Service
Project Consulting
Set up 34 offices in China to provide customers with professional and convenient consulting services.
System design
With a group of experienced senior system design engineers, we provide customers with accurate analysis and positioning for power consumption information collection, power distribution automation, and communication projects, and tailor perfect system design and access solutions to meet various customer needs.
Observation experience
There are many mature project cases in China, which are available for customers to visit and experience on-site, and to perceive and understand the products and technical services of HKUST Intelligence in advance.
Sale Service
Installation and commissioning
According to the needs of customers, our company's professional project engineers can provide professional and efficient on-site installation and commissioning services to ensure the smooth completion and delivery of the project.
Training Counseling
According to customer needs, we provide comprehensive and professional technical training and guidance, including system-related knowledge and daily use and maintenance of equipment.
After - Sales Service
System online monitoring
Build a software system remote management interface for customers, monitor the operating status of the system and equipment in time, and assist customers to solve related system problems.
Evaluation and Optimization
Our company's professional engineer team collects, summarizes, and analyzes the operating parameters of the customer's system background in a timely manner, and submits an optimization evaluation plan in real time to help customers improve operational management efficiency and maximize customer benefits.
Inspection and upgrade
In order to ensure the stable operation of the customer's software system, professional engineers conduct regular visits and inspections, check possible hidden troubles in advance, and update and upgrade the software and hardware in a timely manner according to the operating needs of the system.
maintenance
The nationwide marketing service network, fast-response professional engineer team, multi-level parts supply system and perfect customer files ensure that every product sold can be maintained in a timely and professional manner.
Service
Philosophy
1 year
All parts of the equipment are guaranteed for one year from the date of acceptance
5 year
After the warranty period expires, the manufacturer guarantees to provide at least 5 years of repair spare parts supply
7/24
200 professional after-sales technical service personnel
200
200 professional after-sales technical service personnel
Service Network
